i8my FAQ for Malaysia Players

Yes, the entire i8my live casino section is accessible through a mobile browser with no separate app download required. The platform is optimised for mobile screens — control buttons and betting panels rearrange automatically so the experience stays comfortable even on smaller screens.

Sic Bo uses three dice shaken inside a bowl. Players place bets based on the outcome of the dice combination — such as the total value, specific numbers or specific matches. Once betting closes, the dice are revealed and payouts are made according to the bet type. At i8my, Sic Bo is available in live dealer format with a real presenter.

Live dealer means a game that is broadcast in real time from a studio or actual casino using high-quality video cameras. A real human dealer deals cards, spins the roulette wheel or shakes the dice — all happening live. Players interact through the betting interface and sometimes through a live chat window at i8my.

In baccarat, players choose to bet on either "Player", "Banker" or "Tie". The hand with a card value closest to 9 wins. Cards worth 10 and face cards count as zero. This makes baccarat one of the easiest table games to understand — and that is why it is among the most popular live casino games at i8my.

Yes, betting limits vary between tables and game types. Generally there are low-limit tables suitable for casual players and high-limit tables for more experienced players. The specific betting limits for each table are shown directly in the game interface before you enter, so you can pick the table that best fits your budget.

The i8my support team serves players in Bahasa Melayu and English. You are free to write or chat in either language — our agents will reply in the same language. For Malaysia players, Bahasa Melayu is the primary option and is fully supported.

Yes. You can email the i8my support team at [email protected]. Email is suitable for more detailed enquiries or issues that require supporting documents such as screenshots. Our team will reply within a reasonable timeframe — however, for urgent matters, live chat is preferred.

To speed up the process, have the following ready before contacting i8my support: your account username, transaction ID number (if related to a deposit or withdrawal), error screenshots (if any), and a brief description of the issue. This helps our agents assess the situation faster without needing to ask many follow-up questions.

Yes, i8my live chat operates 24 hours a day, 7 days a week including weekends and public holidays. Simply click the chat icon on the website and an agent will connect within seconds. No long waiting times — support is available at any time.

i8my does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply a small transaction fee depending on their own terms. The minimum deposit for all payment methods at i8my is RM10, and it is typically credited to your account almost instantly.

Select FPX as the payment method on the i8my deposit page, then choose your bank — for example Maybank, CIMB, Public Bank or RHB. You will be redirected to your bank's online banking portal to approve the transaction. Once the payment is confirmed by your bank, the deposit will be credited to your i8my account balance. Minimum deposit is RM10.

i8my accepts a range of deposit methods popular among Malaysian players: Touch 'n Go eWallet, DuitNow, FPX online banking (various local banks), and cryptocurrency including USDT, BTC and ETH. The minimum deposit for all these methods is RM10. Choose whichever method is most convenient for you.

Yes. i8my accepts deposits in USDT, BTC and ETH. After selecting the crypto method on the deposit page, you will be given a wallet address to copy into your crypto platform. The RM value is calculated based on the current exchange rate at the time of the transaction. The minimum deposit remains RM10 in equivalent value.

Withdrawals at i8my are typically processed within 15 minutes to 2 hours after the request is submitted. This applies to all available methods. The minimum withdrawal is RM50. Make sure your bank account or e-wallet details in your i8my account are correct to avoid any delays.

Click the "Forgot password?" link on the i8my Login page. You will be asked to enter your registered email or mobile number. A link or verification code will be sent to reset your password. If you still cannot access your account, contact i8my customer support via live chat for further assistance.

Yes. You can request account closure by contacting i8my customer support via live chat or email. Before the account is closed, make sure there is no outstanding balance or active bonus. If you are closing your account due to problem gambling, we encourage you to explore self-limitation or self-exclusion options first. Players must be 21 years of age or older.

An i8my username is generally between 6 and 16 characters, made up of letters and numbers only — no special symbols are allowed. The password must contain at least 8 characters, combining uppercase letters, lowercase letters and numbers to keep your account secure. Avoid using easily guessed passwords such as your date of birth.

Log in to your i8my account and go to the "Profile" or "Account Settings" section. There you can update your mobile phone number and email address. You may need to verify your identity through an OTP code sent to your old number or email before the changes can be saved. Contact support if the verification process does not work.

An account may be temporarily frozen for reasons such as suspicious login activity, a document verification requirement, or a breach of the terms of use. If your account has been suspended for a reason you do not understand, please contact i8my support via live chat or email straight away. Our agents will review the account status and let you know the next steps.

In most cases, a bonus that has been credited to the account and used in wagering cannot be partially cancelled. However, if you have not yet started any wagering using that bonus, contact i8my support immediately — our team will review eligibility for cancellation based on the current state of your account.

After registering a new account at i8my and making your first deposit, a welcome bonus of 100% up to RM888 will be credited automatically. For example, a deposit of RM100 gives you a bonus of RM100 — bringing your balance to RM200. The wagering requirement is 25x the bonus amount, meaning a RM100 deposit requires RM2,500 in wagers before bonus winnings can be withdrawn.

No. The i8my welcome bonus is only eligible to be claimed once per player — on the first deposit after registration. One account, one identity card (MyKad) and one device counts as one player. Any attempt to register multiple accounts to claim this bonus again is a violation of i8my's terms of use.

Bonuses at i8my have a set validity period — specific details will be shown on the relevant offer when the bonus is credited. Generally, if you do not start or complete the wagering requirements within the specified period, the bonus and any related winnings will be forfeited. Check the full bonus terms on the Terms & Conditions page.

The i8my VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a higher weekly cashback — Bronze up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Upgrades happen automatically based on your betting activity over time — the more active you are, the faster you move up to the next tier.