Privacy Policy i8my

1. Information We Collect

i8my collects personal information that you provide directly during the account registration process, when using the platform and when communicating with our team. This information is necessary to provide a safe, responsible service that meets international licensing requirements.

The categories of information we collect include:

• Personal identification information — full name, date of birth, identity card number (MyKad) or passport, gender and nationality.
• Contact information — email address, mobile phone number and residential address.
• Financial information — e-wallet account details (Touch 'n Go eWallet, DuitNow), bank account numbers for FPX purposes, or cryptocurrency wallet details used for deposits and withdrawals.
• Platform usage data — login records, game activity history, bets placed, session data and your account settings preferences.
• Technical data — IP address, device type, operating system, web browser type and general location information collected automatically.
• Communications — the content of live chat conversations, emails, complaints and feedback you send to us.

We do not collect information beyond what is necessary for the stated purposes. Sensitive information such as credit card numbers is not stored directly on our servers — transactions are processed through payment providers that use approved security protocols.

2. How We Use Your Data

Personal information collected is used only for legitimate and specific purposes. We do not use your data for purposes unrelated to providing the i8my service.

• Identity and age verification — ensuring every user who registers is aged 21 and above, in line with international licensing requirements and responsible gambling obligations.
• Account management — creating and maintaining your account, processing deposits and withdrawals, and managing bonus applications including the welcome bonus.
• Fraud prevention — detecting suspicious activity, protecting accounts from unauthorised access and maintaining the integrity of the platform.
• Compliance and audit — meeting legal obligations under our international licence, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Customer support — providing assistance via live chat and email, resolving complaints and improving the user experience.
• Service communications — sending important account-related notifications, policy updates and promotional information relating to i8my offers.
• Platform improvement — analysing aggregated usage patterns to improve the performance, usability and game offerings on the platform.

3. Legal Basis for Data Processing

i8my processes your personal information on one or more valid legal grounds, depending on the type of data and the purpose of processing:

• Performance of a contract — processing necessary to carry out the Terms and Conditions you agreed to when registering your account, including processing transactions and providing access to games.
• Legal obligation — processing necessary to comply with legal requirements relating to licensing, anti-money laundering (AML) and financial crime prevention.
• Legitimate interests — processing for the purposes of platform security, fraud prevention and usage analysis that does not disproportionately affect your fundamental rights.
• Consent — for optional marketing communications and certain cookies, we require your explicit consent, which may be withdrawn at any time.

4. Sharing of Personal Information

i8my takes seriously its obligation not to disclose your personal information without strong justification. Under normal circumstances, your data will not be shared. However, there are specific situations where sharing is necessary or required:

• Service providers — payment providers that process your deposits and withdrawals (such as FPX providers, e-wallet gateways and cryptocurrency processors) receive only the information needed to complete a transaction.
• Relevant authorities — in situations required by law, court order or our licensing authority, i8my may disclose relevant information to meet those requirements.
• Crime prevention — where there is evidence of fraud, money laundering or platform abuse, information may be shared with the relevant authorities through the proper channels.
• Business transfers — in the event of any company merger or acquisition, user data may be transferred as part of the business assets, with prior notice given to users.

All third parties working with i8my are subject to confidentiality agreements and are required to use your data only for permitted purposes.

5. Cookies and Tracking Technologies

The i8my platform uses cookies and other tracking technologies to improve the user experience and ensure the platform's technical functions run properly.

• Essential cookies — required for core platform functions such as login session management, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collect information about how you use the platform to help us identify areas that can be improved.
• Functional cookies — store your preferences such as account settings and display preferences for ease of use.
• Analytical cookies — used in aggregate to understand overall platform usage patterns. This data does not identify you personally.

You can manage or block cookies through your web browser settings. However, disabling essential cookies may affect your experience and the full functionality of the i8my platform.

6. Data Security

i8my implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• Data encryption during transmission using 256-bit SSL/TLS protocols.
• Role-based access controls ensure that only authorised staff can access sensitive data.
• Continuous system monitoring to detect any suspicious activity or security threats.
• Regular security audits by internal and external security teams.
• Clear incident response procedures to address any data breach quickly and transparently.

While we implement comprehensive protections, no digital security system can guarantee absolute safety. We recommend that you also take personal protective steps such as using a strong password and not sharing your login details with anyone.

7. Your Rights as a User

As a user of the i8my platform, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to rectification — if your information is inaccurate or out of date, you have the right to ask us to correct it.
• Right to erasure — in certain circumstances, you may request that your data be deleted, subject to our legal data retention obligations.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to restriction — you may ask us to limit how your data is processed in certain circumstances.
• Right to data portability — you may request that your data be transferred in a machine-readable format.
• Right to withdraw consent — where data processing relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out beforehand.

To exercise any of the rights above, contact the i8my support team via live chat or email. Your request will be processed within a reasonable timeframe, depending on the complexity of the request.

8. Children's Privacy and Age Restrictions

The i8my platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21.

The account registration process requires age verification through a valid identity document (MyKad or passport). If we find that information has been collected from an individual below the stipulated age limit, we will take immediate action to delete that data and close the account in question.

If you are a parent or guardian who finds that your child has registered or attempted to register on the i8my platform, please contact us immediately via live chat or email at [email protected] so that we can take the necessary action.

9. Changes to This Privacy Policy

i8my reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, technological requirements, or applicable legal obligations.

Any significant changes will be communicated to you via the email registered to your account or through a notification displayed on the platform at least seven days before the changes take effect. Continued use of the platform after the date the changes take effect will be considered your acceptance of the updated terms.

We recommend that you review this Privacy Policy page periodically to ensure you are always aware of how we protect your personal information. The "Updated" date at the top of this page indicates the last time this policy was reviewed.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon on the i8my platform, in Malay and English.
• Email — [email protected] (please state "Privacy Inquiry" in your email subject line).

Our support team will endeavour to respond to all privacy-related inquiries in a timely manner. For more complex complaints that require detailed investigation, we will contact you with regular status updates.

This document is the official i8my Privacy Policy and should be read together with our Terms and Conditions and Responsible Gambling Policy for a complete overview of your rights and responsibilities as a platform user.